FAQs

How to book the seats?
You should provide your flight destation by submitting the booking form or by sending email or by telephone call. Our customer service team member will book the seat then provide the booking/reservation details.

How to send the name details?
Once the seat (s) is booked then you should send full name details by email or telephone. The name details should be in this formats:
LAST NAME – FIRST NAME – MIDDLE NAME – MR OR MRS OR MS

How and when do I pay?
If you want to confirm your booking you should pay in advance. Normally there are there methods to send your payment 1. by Bank Transfer (Swift Transfer) 2. Credit Card (Visa Card & Master Card) 3. through WESTERN UNION MONEY TRANSFER OR MONEYGRAM OR SIMILAR MONEY TRANSFER. You may ask with our customer service team for the process of the preferred method.

What is the airport check in time (reporting time)?
One and half hour before flight time for Domestic flight.
Three hours before flight time for International flight.

Do I need my identification?
Yes, you should display your valid identity card (passport or citizenship) while airport checking.

Should I pay airport tax for domestic flight?
No, you do not need to pay airport tax because it is already collected in the air fare.

What is baggage allowance for domestic flight?
20 Kilograms but there is 15 Kilograms for “Lukla” and “Jomsom” flight.

Is there is only one airport in Kathmandu?
Yes, there is only one airport in Kathmandu but domestic and international terminal are difference. It is about 10 minutes walking distance from international terminal to domestic terminal.

Can I select the seat in advance (seat arrangement and selection) in domestic flight?
No, you can not select the seat in advance the seats are free to select. If you wish to select the seat such as window seat, left or right hand side seat then you should be in queue earlier while entering the aircraft.

What is the best flight time from / to Lukla?
Morning earlier flight is better because it might be bad weather in the afternoon.

What is the best flight time from / to Jomsom?
Morning earlier flight is better because it gets very windy in the afternoon.

Are e-tickets available for domestic flights?
Yes, e-tickets are available for domestic flights.

How can I change (amend) my flight date and time for domestic flight?
You may call or send e-mail if you want to change (amend) your flight but it can not be changed for the same day flight.

What happens if I miss my domestic flight?
Your ticket will be deemed a “no show” and you will not be entitled to claim your payment.